Contact information
Contact Policy
At Same Day Gifts, we are committed to providing fast and reliable support. This policy outlines how to contact us and what to expect when reaching out.
Contact Methods
For all enquiries, please contact us using one of the following:
Email: ausmade@purelygourmet.com.au
Phone: 1300 618 530
We recommend email for the fastest response, especially during busy periods.
Response Times
We aim to respond to all enquiries as quickly as possible.
- General enquiries: within 24 hours
- Order-related enquiries: as soon as possible, typically within the same business day
Response times may vary during peak periods.
Order Enquiries
For any questions regarding an existing order, please include:
- Your order number
- Recipient name
- Delivery address
This allows us to assist you quickly and accurately.
Changes to Orders
If you need to make changes to your order, please contact us immediately.
We will do our best to accommodate changes; however, once an order has been prepared or dispatched, changes may not be possible.
Delivery Issues
If there is an issue with your delivery, please contact us within 24 hours and provide:
- Your order number
- A description of the issue
- Photos if applicable
We will review the issue and provide a resolution as quickly as possible.
Business Hours
Our customer support team operates during standard business hours. Same day delivery enquiries are prioritised during operational hours.
Customer Conduct
We are committed to providing respectful and professional service. We ask that all communication remains courteous. We reserve the right to refuse service in cases of abusive or inappropriate behaviour.
Contact Availability
While we aim to be responsive, we are not able to guarantee immediate responses outside of business hours. For urgent same day delivery enquiries, we recommend contacting us as early as possible.