Terms of service

Terms of Service

These Terms of Service govern your use of the Same Day Gifts website and services. By accessing or purchasing from our website, you agree to be bound by these terms.

General

Same Day Gifts provides an online platform for the purchase and delivery of gift hampers across Melbourne. We reserve the right to update or modify these Terms of Service at any time without prior notice.

By using our website, you confirm that you are at least 18 years of age or have permission from a parent or guardian.

Products and Availability

All products are subject to availability. In the event that a product is unavailable, we reserve the right to substitute it with an item of equal or greater value.

We make every effort to display products accurately; however, colours, packaging and contents may vary slightly from images shown on the website.

Pricing and Payment

All prices are listed in Australian Dollars (AUD) and include GST where applicable.

We reserve the right to change pricing at any time without notice. Payment must be made in full at the time of purchase through our approved payment methods.

Orders

Once an order is placed, you will receive a confirmation email. This does not guarantee acceptance of your order. We reserve the right to cancel or refuse any order at our discretion.

If your order is cancelled, a full refund will be issued.

Delivery

Same day delivery is available for orders placed before the stated daily cut-off time. While we aim to deliver within the same day, we do not guarantee exact delivery times.

Delivery may be affected by:

  • Traffic conditions
  • Weather
  • Access restrictions
  • Incorrect or incomplete delivery information

If the recipient is unavailable or delivery cannot be completed, additional redelivery fees may apply.

We are not responsible for delays caused by factors outside our control.

Customer Responsibilities

You are responsible for ensuring:

  • Delivery details are accurate and complete
  • Recipient contact details are correct
  • Safe delivery access is available

We are not liable for failed deliveries due to incorrect information or inaccessible locations.